Refund Policy

1. Scope of This Policy

This policy applies to all digital transactions processed through the Gignix platform, including one-time product tiers and recurring subscription billing cycles.

All refund requests are processed exclusively through the procedures described in this policy. Chargebacks or payment disputes initiated directly with your financial institution or card issuer before first contacting Gignix support may result in administrative account suspension while the dispute verification process completes.

2. Refund Eligibility Windows

We want you to be completely satisfied with our platform. Refund eligibility parameters are strictly enforced as follows:

• Refund Window: Refund requests must be explicitly submitted within 7 calendar days of the original transaction date. Requests received after this 7-day window are non-refundable.
• Usage Conditions: To be eligible for a full refund, the user must not have fully utilized the platform services, completed extensive AI simulations, or generated high-volume evaluation reports during that period. Refund requests are subject to audit against account usage logs to prevent platform exploitation.

3. Subscription Cancellation and Renewal Billing

For packages operating on a subscription or recurring model, the billing policies function as follows:

• Initial Payment: The initial sign-up payment is covered under our standard 7-day refund window, subject to the platform usage limits described in Section 2.
• Renewal Billing Cycles: Recurring monthly renewal payments are non-refundable once the billing cycle has commenced. To avoid being charged for a subsequent renewal period you do not intend to use, you must cancel your subscription before the renewal date.
• Cancellation Procedure: Users can cancel their active subscriptions at any time directly through their account profile settings under "Billing & Subscription." Following cancellation, you will retain active access to paid premium features until the conclusion of your current paid billing period.

4. Platform Inaccessibility Exception

If a verified, server-side platform outage prevents you from accessing your account or utilizing core services for a continuous period of 72 hours or more during a paid cycle, you may request a prorated adjustment or extension. Such anomalies are verified against our centralized hosting infrastructure monitoring logs before remediation is granted.

5. How to Submit a Refund Request

To officially request a refund, please follow these steps:

• Email support@gignix.com with the explicit subject line: "Refund Request".
• Include in the body of your email: the registered account email address associated with the purchase, the date of the transaction, your order confirmation details, and a brief description of why the platform did not meet your expectations.
• Ensure your request is sent within the mandatory 7-day eligibility window.

6. Review and Processing Timeline

Refund requests are audited and processed in the order they are received according to these operational parameters:

• Acknowledgment: Our support desk will acknowledge your submission within 2 business days.
• Evaluation: Final decisions regarding refund approvals are communicated within 5 business days following internal account profile review.
• Fund Return: Approved refunds are sent back to our merchant provider for return processing. Funds are returned to your original payment method automatically within 5–10 business days. The actual appearance of the credit on your statement depends entirely on your card issuer's banking processing cycle.

7. Service Access Following a Refund

Upon the approval and execution of a refund, premium access to the Gignix platform and any saved history, dashboard features, or generated reports associated with the refunded transaction will be immediately terminated.

8. Contact Information

For all billing questions, account adjustments, or refund inquiries, please open a direct ticket by emailing: support@gignix.com.