Common Issues and Solutions
Encountering problems? Here are solutions to the most common issues users face with Gignix.
Login and Account Issues
Can't access your account?
- Forgot Password: Use the "Forgot Password" link on the login page
- Account Locked: Wait 15 minutes or contact support
- Email Not Verified: Check spam folder for verification email
- Two-Factor Issues: Use backup codes or contact support
Resume Builder Problems
Issues with creating or editing resumes:
- Text Not Saving: Ensure stable internet connection
- Formatting Issues: Try refreshing the page
- Template Not Loading: Clear browser cache
- Export Problems: Disable ad blockers temporarily
Browser Compatibility
Ensure optimal performance:
- Use latest version of Chrome, Firefox, Safari, or Edge
- Enable JavaScript and cookies
- Disable browser extensions that might interfere
- Clear cache and cookies if experiencing issues
File Upload Issues
Problems uploading documents or images:
- Check file size limits (max 10MB)
- Ensure file format is supported
- Try uploading from a different browser
- Check your internet connection stability
Performance Issues
If the platform is running slowly:
- Close unnecessary browser tabs
- Restart your browser
- Check your internet speed
- Try using an incognito/private window
Still Need Help?
If these solutions don't resolve your issue:
- Contact our support team at support@gignix.com
- Include details about your browser and operating system
- Describe the exact steps that led to the problem
- Attach screenshots if helpful